Privacy Policy

 

Overview

ETCAR provides ECO friendly mobile carwash and webshop (sell certain products) service. We are promised to wash your car anywhere you asked for e.g. in front of your house, in front of your office etc. We save electricity and water during each and every carwash service. We save more than 100 liters of water during per carwash service and the chemicals we use during the carwash service are water soluble and harmless. That means when it rains or somehow it enters back to the water system does not pollute water. In these privacy policy, “ETCAR”, “we”, “us”, “app” or “our” refers to ETCAR S.P.R.L. TVA BE0711762244 which offers the website www.etcar.eu” and app “ETCAR”. We respect your privacy and your Privacy and Personal Information is being fully protected.

Information We Collect

To perform our service, we may collect your information either directly or automated such as Personal Information, Log Files.

Personal Information

Following information, we may collect from you as your personal information. Please be noted each and every following personal information is being protected by GDPR (section: 9):

o   Your Name: You must provide your name at the time of registration of your account to perform payment or/and subscribe.

o   Your Email Address: We will use your Email address to fulfil your order.

o   Your Address (including city, country and zip/postal code): We will use your address to perform delivery of your ordered product or service.

o   Your Phone Number: We will use your phone number to verify your account so that we can prevent fraud.

o   Your Payment Information: If you choose a direct payment gateway to complete your purchase, ETCAR stores your credit card data. It is coded through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is then deleted. Therefore, we do not store your payment information.

o   Your current photo or selfie: You may provide a photo or selfie as your profile picture in the website.

o   IP Address, Unique Online identifier (UUID, Advertising ID), A cookie ID: This information is collected as automated information. This personal information will be automatically added when you use our website.

Log Files:

Except IP Address, Unique Online identifier (UUID, Advertising ID), A cookie ID ETCAR may collect your following log files information which are not considered as Personal Information:

o   browser type;

o   Internet Service Provider (ISP);

o   date and time stamp;

o   referring/exit pages;

 

The Reason we Need Your Information and How we Use It

We depend on a number of legal grounds to collect, use, and share your information. We collect, use and share your information:

  • to fulfil your order;
  • to settle disputes;
  • to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list for receiving promotional mails regarding the store. 
  • to comply with a legal obligation;
  • court order or in connection with a legal claim; such as keeping purchasing information if required by tax law;
  • for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as

                                          i.         providing and improving our services;

                                         ii.         Compliance with the ETCAR and Terms of Services. we use your information as necessary to comply with our obligations under the ETCAR Terms of Services.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

ETCAR: We share necessary information with ETCAR to provide you our services and comply with our obligations under ETCAR Terms of Services.

Service Providers: We engage certain trusted third-party delivery companies to perform functions and provide services to our shop. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Legal Binding: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:

  1. respond to legal process or to government requests;
  2. enforce our agreements, terms and policies;
  3. prevent, investigate, and address fraud and other illegal activity, security, or technical issues; 
  4. protect the rights, property, and safety of our customers, or others.

 

GDPR Data Protection Rights:

As a resident of EU including UK and Romania, your data is being protected by GDPR and we would like to make you sure that we are fully aware of all of your data protection rights. Every user is entitled to the following:

o   The right to access – You have the right to request copies of your personal data.

o   The right to rectification – You have the right to correct any information you believe is inaccurate.

o   The right to erasure – You have the right to erase your personal data, under certain conditions.

o   The right to restrict processing – You have the right to restrict the processing of your personal data, under certain conditions.

o   The right to object to processing – You have the right to object to

 

                                 i.         our processing of some of your information based on our legitimate interests and

                                ii.         receiving marketing messages from us after providing your express consent to receive them.

In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Data Retention

When you place an order, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Contact Us

For purposes of EU data protection law, we are the data controller of your personal information. If you have any questions or concerns, you may contact us at office@etcar.eu

 

WHY TO CHOOSE OUR SERVICE?

Because we...

save you time ✔

come to your address ✔

protect the environment ✔

provide great value for money ✔

can eliminate unpleasant smells ✔

clean your car’s interior germ free ✔

do not scratch but protect your car ✔

use maximum 7 litres of water per car ✔

 

 

ECOLOGICAL CAR WASHING, DISINFECTION, DEODORISATION

We use water-based nano-tech detergent containing no hard chemicals. While common car washers use 90 to 150 litres of water to wash a car, we use as little as 7 litres max.

 

We use Zoono® and ozone to disinfect and deodorise vehicles. ZOONO® Surface Sanitiser is effective against a broad range of bacteria and enveloped viruses, helps keep critical surfaces and touch points protected for longer and can remain on surfaces for up to 30 days. Ozone is the most efficient, chemical-free ecological disinfectant and deodorant, which fully neutralises smells of tobacco and pets, as well as stuffiness and fustiness. 

SERVICE WARRANTY

If you are not satisfied with the cleanliness, we will go and wash your car again free of charge.

COMFORT

Upon arrival and immediately when the washing is completed we send you an email, so you can even open and close your car remotely.

HOW MUCH IS YOUR TIME WORTH?

Get carwash in 1 minute! It takes about 1 minute to order ETCAR’s hand carwash service to your address.

NO FOR SCRATCHING YES FOR PROTECTION

After spraying on the surfaces, our nanotechnology-based cleaning product starts to act in just a few seconds: covering the stain particles in a protective layer between the stain and the car’s paintwork, it makes the dirt easy to remove with a micro-fibre cloth.

Our cleaning product contains carnauba wax, which fills up the micro scratches in the surfaces thereby protecting the surfaces.

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