Terms of Services

Terms of Services



In these terms of services, “ETCAR”, “we”, “us”, “app” or “our” refers to ETCAR S.P.R.L. TVA BE0711762244 which offers the website www.etcar.eu” and app “ETCAR”.  Your access to and use of all information on this website including purchase of our services and product/s is provided subject to the following terms and conditions. 

By using our app, site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, app including without limitation users who are browsers, vendors, customers, franchise, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website and/or app. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you must not access the website nor use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. You are expected to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.



ETCAR provides ECO friendly mobile carwash (www.etcar.eu) and ETCAR Shop (www.etcar.shop) service. You will find ETCAR shop in the main menu of ETCAR website or can directly access from  www.etcar.shop where you can find our own products. We are promised to wash your car anywhere you asked for e.g. in front of your house, in front of your office etc. Our carwash service will be package based. Be noted ETCAR reserves the right to refuse and adjust pricing, revoking acceptance, inability to locate, wash or open vehicles provisions.

  1. Right to refuse and adjust pricing: Subject to inspection of car ETCAR has the right to refuse and adjust pricing. Excessively dirty car will increase the price at the time of inspection. Feel free to contact us in such situation.
  2.  Right to revoking acceptance: ETCAR reserves the right to revoke the acceptance of your order in some circumstances. Those circumstances are given below:
    • Excessively dirty car which is not possibly washed by mobile car wash system;
    • Act of God such as extreme weather condition etc.;
    • Force majeure;
    • Technical issues;
  3. Right to inability to locate, wash or open vehicles: If ETCAR is unable to locate your vehicle in the location you have provided and also unable to contact you by using all the reasonable steps through directly or using our service, ETCAR will leave the location after waiting for 30 minutes of contacting you. Customer support will contact you and you may be charged.

If you park your car in a location where it is impossible to wash and also unable to contact you by using all the reasonable steps through directly or using our service, ETCAR will leave the location after waiting for 30 minutes of contacting you. Customer support will contact you and you may be charged.

If you order an interior and exterior wash, ETCAR will need your coordination to open the car so that we can perform interior wash. If we cannot find you at the location and also unable to contact you by using all the reasonable steps through directly or using our service, we will leave the location after waiting for 30 minutes of contacting you. Customer support will contact you and you may be charged.

If you order a wash and choose the payment method as cash, you need to present in the location where the wash will be performed otherwise, we will use all the reasonable steps to contact you and wait up to 30 minutes of contacting you. If we unable to find you we shall not wash your car.

 We save electricity and water during each and every carwash service. We save more than 100 liters of water during per carwash service and the chemicals we use during the carwash service are water soluble and harmless. That means when it rains or somehow it enters back to the water system does not pollute water.


Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products and or content for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.


General Condition

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website and/or app through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Account Registration

There shall be two types of account in ETCAR.

  1. Customer Account;
  2. Franchise Account;

Customer account shall be for those persons who will get service or buy products and franchise account shall be for those persons who will do business with us from ETCAR Website or App. In order to access the services provided on this website, you must become a registered user.  You must complete registration by providing certain information as set out on registration page (For Customers or Franchise).  Please refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide on registration. You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration details from time to time when they change. On registration, you will be required to provide a password. On registration you agree to pay for our services as set out on our website. We reserve the right to terminate your registration at any time if you breach these terms and conditions.


Placing an Order

Opening a verified account, you shall have the option of placing an order either as a customer or as a franchiser. After placing an order, you shall get a confirmation email to your provided email address. Scrutinizing all the details in the order, you will be asked for making the payment. ETCAR does not guarantee that the order will be completed within the estimated time. 



ETCAR uses internationally recognised payment processing system such as PayPal. We also take Cash, Bank transfers, Credit Card (Master, Maestro, Visa), Debit card, Google Pay, Apple Pay. Once your Order has been placed, your credit or debit card will have been authorised and the amount marked for payment.


Franchise System

ETCAR offers franchise system to all the EU countries including UK and Romania. To have franchise one must create a franchise account in ETCAR Website or App. ETCAR will provide several packages including starter package for starting the franchise business. The starter package includes all the tools to start the franchise business. Franchisee needs to purchase the starter package for the first time only. After that the franchisee shall buy other suitable packages which he thinks fit to run his business. Franchisee will receive order from the Website “www.etcar.eu” which will be visible in franchisee admin interface as well as their provided email according to their business location. More than one franchisee in the same location shall compete with each other by accepting and completing the order earlier. In most of the cases ETCAR, the franchisor itself shall act as a mediator and all invoices including car wash and online shopping shall be issued through the www.etcar.eu website; franchisee shall give prior consent to this provision for having such franchisee. All franchisee shall send the summary of each month including the franchisor in between the first week of the next month which will be visible in the website. Payment shall be made by the end of the second month at a time for maximum. Franchisee shall pay service fee for the website depending on the numbers of car one has been washed in a period of one month. The service fee shall be 10-20%. To know more about package and other details about our franchise system please contact us at office@etcar.eu


Accuracy, Completeness, and Timelines of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Modification to Service, Prices and Fees

Prices for our products and/or services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, fee, suspension or discontinuance of the Service.


Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. Be noted, you shall only buy our products from our website and you may visit our website through our app by link which may redirect you to our website. You may find the link to download our app from our website. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


Accuracy of Billing and Account Information

We reserve the right to refuse any order and/or service you place with us. We may, in our sole discretion, limit or cancel or ban quantities purchased and/or service per person, per household or per order. These restrictions may include orders placed and/or subscribed by or under the same customer and/or user account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.


Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


Users Comments, Feedback and other Information

You are allowed to give us feedback and rate our service out of 5 star reviewing system. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.


Errors, Inaccuracies and Omission

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site, app or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Disclaimer of Warranties; Limitation of Liability

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.



You agree to indemnify, defend and hold harmless ETCAR and our parent, subsidiaries, affiliates, franchise, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Law Courts of Brussels.


Changes to Terms and Conditions

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Contact Information

Questions about the Terms of Service should be sent to us at office@etcar.eu


Returns and/or Cancellation, Refund of Order (Service i.e. Carwash)

After You have submitted your Order and your payment has been authorised, you have the right to cancel your Order. If you wish to change or cancel your Order, you should contact Customer Support as soon as possible. There is no guarantee that we will be able to make changes to your Order or rearrange it. In this event we will cancel your Order and you will have to make it again. If you are dissatisfied with the quality of the work or any kind of damage during the service and want to have refund or compensation; you need to contact the customer care in between 36 hours from the time of placing such order. ETCAR shall resolve the problem appropriately. A cancellation of an Order does not guarantee funds will be released back to your account immediately. You acknowledge and agree that neither we nor the relevant franchise will be responsible or liable to you in relation to a delay by your bank or card issuer in the release of funds back into your account.


Returns and/or Cancellation, Refund of Order (Products)

If for any reason, you believe the product is faulty/defective in any way, you may request an exchange of opened product. ETCAR will exchange a faulty/defect product if it is found there was a production error. This does not apply where a defect has been caused by careless or improper handling, non-adherence to operating instructions, improper installation, other abuse or misuse. Similarly, we will not provide a replacement product if the defect, loss or damage caused to the Product occurred during delivery or shipping. To make a claim, you must obtain a return authorisation number by email. Your email must be sent within 30 days of the date recorded on the order receipt and indicate your personal details, invoice number and product, along with the reason you believe the product is faulty to office@etcar.eu. This will enable us to allocate you a return authorisation number & inform you where to send the product believed to be faulty. If it is found that the product is NOT faulty, you will be charged the postage and/or handling fees. If it is found that the product is faulty, the product will be replaced and postage and/or handling will be paid for by ETCAR. Cancellations: Due to the order processing of the Website, we cannot accept cancellations or exchanges for change of mind. Please make sure you select your product(s) carefully.


Because we...

save you time ✔

come to your address ✔

protect the environment ✔

provide great value for money ✔

can eliminate unpleasant smells ✔

clean your car’s interior germ free ✔

do not scratch but protect your car ✔

use maximum 7 litres of water per car ✔




We use water-based nano-tech detergent containing no hard chemicals. While common car washers use 90 to 150 litres of water to wash a car, we use as little as 7 litres max.


We use Zoono® and ozone to disinfect and deodorise vehicles. ZOONO® Surface Sanitiser is effective against a broad range of bacteria and enveloped viruses, helps keep critical surfaces and touch points protected for longer and can remain on surfaces for up to 30 days. Ozone is the most efficient, chemical-free ecological disinfectant and deodorant, which fully neutralises smells of tobacco and pets, as well as stuffiness and fustiness. 


If you are not satisfied with the cleanliness, we will go and wash your car again free of charge.


Upon arrival and immediately when the washing is completed we send you an email, so you can even open and close your car remotely.


Get carwash in 1 minute! It takes about 1 minute to order ETCAR’s hand carwash service to your address.


After spraying on the surfaces, our nanotechnology-based cleaning product starts to act in just a few seconds: covering the stain particles in a protective layer between the stain and the car’s paintwork, it makes the dirt easy to remove with a micro-fibre cloth.

Our cleaning product contains carnauba wax, which fills up the micro scratches in the surfaces thereby protecting the surfaces.

payment methods